> "The Tilton Family" wrote
>>I ordered Kraftmaid Cabinets through a local supplier......due to issues
>>between the supplier and KraftMaid I waited 5 months for my order to be
>>completed.  Then I hired a contractor to totally remodel my Kitchen.  He
>>gutted everything and started the cabinet installation.  After putting up
>>the wall units he pointed out an imperfection in one of the doors, which I
>>figured I could live with.  Then he started to install the floor mounted
>>corner unit, which was the base for all the floor units.  Upon inspection
>>of the unit it was obvious that the lazy-susan was not mounted inside the
>>cabinet and numerous holes had been drilled in the base to attempt the
>>mounting.  The gap between the base and the door was approximately 1/2" on
>>each side.  A quick call to the supplier to get a replacement was met with
>>the statement that KraftMaid said that they could make a replacement but
>>it would take 12 days.  So I called Customer Service at KraftMaid and was
>>told because my order was through a supplier they could not help me and to
>>call my supplier.  When I ask to speak to a supervisor I placed on hold
>>and after 15 minutes I hung-up and called back.  On the 2nd call I was on
>>hold again but not as long.  After conversations and pleading my case I
>>was told that there was nothing they would do for me.  So here we have a
>>major cabinet manufacturer having no sympathy for customer relations doing
>>what they want when they want.  Here I set 35 miles from their factory
>>with no kitchen appliances and a house that is a total disaster and no
>>expectation of having access to a stove, sink, or dishwasher for at least
>>two more weeks.  And whose fault is it that my contractor can't work and
>>my daughter has to eat fast foods and my house is a total disaster
>>.......think "KRAFTMAID."  And when I explain that some management guy
>>will go berserk if this ends up as a consumer complaint on local TV news;
>>they just said so what.  Did I mention that they already have their money
>>so I guess that they figure I will never buy another cabinet in my
>>lifetime so there is really no loss.
>> I just wonder what quality control system they use or maybe they were out
>> to lunch when my cabinets were made.  So let the buyer beware ...the
>> product isn't good and the customer service is worse.

> There's a lesson learned when you attempt to save money. First, no real
> contractor would take on cabinet work, when a one time shot residential
> customer ordered custom cabinets.

> Second, any real contractor knows, the first thing you do when you order
> anything, or even shelf bought, you inspect what you buy. You acting as
> your own contractor, should have done this, it is your responsibility
> whether you think so or not.

> You do not rip apart a kitchen or anything else, then inspect right before
> installation, unless you have very little experience. Since this appears
> to be the case, you and your contractor should have inquired about the
> correct procedure, when remodeling.

> I have many positive stories to tell about Kraftmaid. I also live within
> driving distance of the factory in Middlefield, OH. One of which when my
> estimator, mis-measured for custom cabinets. When the lead carpenter
> inspected, and measured all final cabinets, he found one was 2 inches too
> big. A call was placed to the supplier, Kraftmaid would have it ready the
> next day. The supplier wouldn't be going back up to Middlefield until the
> following week. I personally drove there the next day, and picked up the
> cabinet. I have many stories to tell, where Kraftmaid went above and
> beyond, of what I expected.

> To attempt to blame Kraftmaid for your kitchen being tore up, and your
> daughter eating fast foods, is a very poor attempt to shrug off your
> responsibilities. You have only yourself to blame, and your lack of
> experience.

> "The Tilton Family"  wrote
>> If KraftMaid was willing to correct THEIR product error in one day I
>> wouldn't be posting anything here..........poor craftsmanship  and
>> quality control are the issues and poorer customer service.....what it is
>> costing me in $$ and stress is not of my making but an irresponsible
>> company....blaming me or the contractor is a poor excuse to support a bad
>> product and a non responsive manufacturer

> Most beginners know to check cabinets before ripping out their old ones.
> Doesn't say much for you and your contractor, does it?

> I would say I'm sorry for being so harsh, but your own stupidity got you
> into the mess. Quit blaming others for you being so damn dumb.